Shipping Policy

1. Order Processing & Delivery

Order processing: Orders are typically processed and shipped within 5 business days after being placed.

Estimated delivery: 10–20 business days after shipment, depending on the destination, local carrier services, and customs processing, if applicable.

Orders are processed and shipped Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery estimates begin after shipment and do not include order processing time. These estimates may be affected by customs inspections, severe weather, public holidays, or carrier-related delays.

2. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can track your shipment by entering that number at www.17track.net.

3. Shipping Rates & Import Charges

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, the selected shipping method, and any applicable promotional offers. The final shipping cost will be displayed before you complete your purchase.

Any customs duties, taxes, or import fees imposed by your country or region are the customer's responsibility unless otherwise stated.

4. Shipping Destinations

We currently ship worldwide. If carrier or logistics restrictions prevent delivery to your location, Customer Support will contact you promptly to discuss alternative arrangements or issue a full refund if necessary.

For questions about shipping availability, please contact Customer Support using the email address below. You may also use the customer service email address or telephone number provided in your Order Confirmation Email.

Customer Support:
service@neatunest.com

5. Changing Your Shipping Address

If you need to change your shipping address, please contact Customer Support as soon as possible.

Address changes can only be made before 11:00 PM (PDT, GMT-7) on the same day your order is placed , provided the order has not entered processing or been shipped.

Once an order has entered processing or been shipped, we are unable to modify the shipping address.

6. Shipping to an Alternate Address

You may ship your order to an address different from your billing address. Please check that all delivery details are accurate and complete before completing your purchase.

7. Shipping Methods & Fulfillment

Depending on inventory availability, some products may ship directly from our domestic warehouses, while others may be manufactured and shipped from our facilities in the United States, Canada, or Australia.

We work with international shipping carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners, to provide worldwide delivery.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, please contact Customer Support.

We will work with the carrier to investigate the shipment and help resolve the issue. While we cannot guarantee carrier transit times, we will make every reasonable effort to locate your package and provide updates on its status.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete details supplied by the customer.

If you notice an error, contact Customer Support immediately. We will do our best to update your order, subject to the address-change deadline and processing restrictions outlined in Section 5.