Return & Refund Policy
Please review the information below for order cancellations, return eligibility, return shipping, and refunds.
Last updated: October 2026
1. Order Cancellation
You may cancel your order before it has been shipped or entered production. Eligible cancellations will receive a full refund.
Once an order has been shipped or entered production, it can no longer be cancelled.
2. Returns
We accept returns within 14 days of the date you receive your order. To qualify, your item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase, such as an order confirmation or receipt.
Please do not return your item directly to the manufacturer.
3. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide clear photos of the product and packaging. We will review the issue and work to resolve it as quickly as possible.
4. Return Shipping & Fees
- Customers are responsible for return shipping costs. If the return is due to our error, such as a damaged, defective, or incorrect item, we will cover these costs.
- Customers will be charged shipping costs no more than once for each order, including returns.
- No restocking fees will be charged for any approved return.
5. How to Request a Return
- Contact Customer Support to request return authorization.
- Once your request is approved, we will confirm the return shipping address and provide detailed return instructions.
- Send your return according to the instructions provided.
Returns sent without prior authorization may not be accepted.
Customer Support:
service@neatunest.com
6. Return Address
Our company address is listed below. The appropriate return destination for your order will be confirmed by Customer Support after your return request has been approved.
Please contact us before sending your return.
The company address above may not be the return destination for every order. Depending on the product, order details, fulfillment location, or other applicable circumstances, a different return address may apply. Please wait for approval and follow the address and instructions confirmed for your specific return.
7. Refunds
Once we receive your returned item, we will notify you by email. After inspecting the item, we will let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–15 business days . The exact processing time may vary depending on your payment provider or financial institution.
8. Late or Missing Refunds
If you have not received your refund after the estimated processing period:
- Check your bank account again.
- Contact your credit card company, as it may take additional time for the refund to be officially posted.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at:
service@neatunest.com