FAQ

How can I place an order?

Select the products you would like to purchase, proceed to checkout, enter your delivery and payment details, and complete your purchase. Once your order is successfully placed, you will receive an Order Confirmation Email.

Can I change or cancel my order?

Please contact Customer Support as soon as possible. Requests are accepted before 11:00 PM (PDT, GMT-7) on the same day your order is placed .

Once an order has entered processing or been shipped, changes or cancellations may no longer be possible. Please refer to our Return & Refund Policy for cancellation details.

What if I do not receive an order confirmation?

Check your spam or junk folder first. If you still cannot find the email, contact Customer Support with the email address used at checkout and any available order details.

Which payment methods can I use?

Available payment methods are displayed at checkout. Depending on your location and store settings, options may include major credit and debit cards, PayPal, Apple Pay, Google Pay, or other supported methods.

How do I apply a discount code?

Enter your valid discount code in the designated field at checkout and select "Apply." Make sure the discount is reflected in your order total before completing payment.

Is checkout secure?

We use payment services designed to process transactions securely. For details about how personal information is handled, please review our Privacy Policy.

How long does delivery take?

Delivery estimates do not include order processing time. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather, and public holidays.

Where can I find my tracking number?

Your tracking number will be included in the Shipping Confirmation Email sent after your order has shipped.

What if my delivery is delayed?

Transportation delays, weather, and customs inspections may affect tracking updates or delivery schedules. If your shipment appears unusually delayed, contact Customer Support for assistance. Please refer to our Shipping Policy for further details.

Can I return a product?

You may request a return within 14 days of receiving your order. Items must be unused, unworn, and in their original condition and packaging, with proof of purchase.

Please contact Customer Support for approval and return instructions before sending anything back.

What if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery with your order number, a description of the issue, and clear photos of the product and packaging. We will review your request and advise you on the next steps.

How long do refunds take?

After receiving and inspecting your returned item, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 5–15 business days .

The exact processing time may vary depending on your bank or payment provider. Please refer to our Return & Refund Policy for full details.

How do I contact Customer Support?

You can also find customer service contact information in your Order Confirmation Email. For faster assistance with an existing purchase, please include your order number and a brief description of your question.